Exchange / Refunds /Return Policy

1. No Returns or Refunds:
We strive to deliver the highest quality items to your doorstep. However, due to the nature of our products (perishable food, consumable items, or customized goods), we do not accept returns or offer refunds once an order has been delivered.

2. Order Accuracy:
Customers are responsible for ensuring the accuracy of their orders before confirming. Please review your order carefully before payment.

3. Damaged or Incorrect Items:
If you receive a damaged, incomplete, or incorrect order, you must notify us within [insert time frame, e.g., 24 hours] of delivery, along with clear photos of the issue. We will evaluate the complaint and may offer a replacement or credit at our sole discretion.

4. Delivery Issues:
In case of non-delivery due to incorrect address details provided by the customer, refunds will not be processed. It is the customer’s responsibility to provide accurate delivery information.

5. Policy Updates:
This policy may be updated periodically. Continued use of our service after updates constitutes agreement to the revised terms.

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please contact our Customer Support Center at +92-333-4721162 or support@phoolnagar.shop